Shipping Policy

This Privacy Policy describes how The Big Rock Tournament Store (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our services.

Contact Information

The Big Rock Tournament Store
710 Evans Street
Morehead City, NC 28557
Phone: 252-247-3575
Email: orders@thebigrock.com

Processing Time

  • Orders are typically processed within 1-2 business days of receipt
  • Orders placed during weekends or holidays will be processed on the next business day
  • During peak seasons or special events, processing times may be extended
  • You will receive a confirmation email with tracking information once your order ships

Shipping Methods and Delivery Times

Domestic Shipping (United States)

  • Standard Shipping (USPS First Class): 3-5 business days
  • Priority Mail: 2-3 business days
  • Express Shipping (USPS Priority Mail Express): 1-2 business days
  • Ground Shipping (UPS/FedEx): 2-5 business days

 

International Shipping

  • Standard International: 7-21 business days
  • International Priority: 3-7 business days
  • International shipping times may vary depending on customs processing

 

Shipping Rates

Domestic Orders

  • Orders over $75: FREE
  • Standard Shipping
  • Standard Shipping: $5.95
  • Priority Mail: $12.95
  • Express Shipping: $24.95
  • Ground Shipping: Calculated based on weight and destination

 

International Orders

International shipping rates are calculated at checkout based on:

  • Package weight
  • Destination country
  • Shipping method selected

Order Tracking

  • Tracking information might be emailed once your order ships
  • Track your order through our website using your order number
  • Contact customer service if you haven’t received tracking information within 2 business days of order confirmation

Shipping Restrictions

  • Certain items may have shipping restrictions due to size or weight
  • Some products cannot be shipped internationally
  • We cannot ship to P.O. boxes for certain items
  • Additional restrictions may apply based on destination country

Delivery Issues

Lost Packages

  • Contact us immediately if your package hasn’t arrived within the expected timeframe
  • We will investigate with the carrier and initiate a trace if necessary
  • Replacement items or refunds will be processed once the investigation is complete

 

Damaged Items

  • Inspect your package upon delivery
  • Document any damage with photos
  • Contact us within 48 hours of delivery to report damaged items
  • Replacement items will be shipped once damage is confirmed

 

Address Changes

  • Contact us immediately if you need to change your shipping address
  • Address changes cannot be guaranteed once the order has been processed
  • Additional shipping charges may apply for redirected packages

 

Weather Delays

  • Shipping carriers may experience delays due to severe weather
  • We are not responsible for weather-related delays
  • No refunds will be issued for weather-related delays beyond our control

 

Holiday Shipping

  • Special holiday shipping deadlines will be posted on our website
  • Order early during peak seasons to ensure timely delivery
  • Additional processing time may be required during holiday periods

Multiple Package Orders

  • Large orders may be shipped in multiple packages
  • Each package may arrive on different days
  • Tracking information will be provided for each package

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • The Big Rock Tournament Store
  • 710 Evans Street Morehead City, NC 28557
  • Phone: 252-247-3575
  • Email: orders@thebigrock.com